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3-star hotel Check-in 15:00 · Check-out 11:00

Mackays Hotel

Stay at Mackays Hotel, an upscale 19th-century hotel in Wick offering free Wi-Fi, breakfast, parking, a cocktail bar, family restaurant, and event facilities near local attractions.

Union St, Wick KW1 5ED, United Kingdom View on map
8.6/10
Very Good Based on 590 recent guest reviews
Free Wi-Fi Free breakfast Free parking Accessible Pet-friendly
What recent guests emphasize

Mixed charm with standout food and friendly service

Recent guests highlight the hotel's excellent dining experience, welcoming staff, and convenient location, balanced by some dated room decor and occasional maintenance issues.

Guests often praise

  • The No.1 Bistro offers delicious, high-quality meals with standout dishes like lamb and desserts receiving high acclaim.
  • Staff are friendly, accommodating, and attentive, enhancing the overall experience for visitors and diners alike.
  • Cleanliness throughout the hotel is frequently noted, especially in public areas and restaurants.
  • Locations close to Wick train station and local attractions make it convenient for travelers exploring the region.

Worth knowing

  • Rooms have a dated interior with some reports of old carpets and occasional odors from pets due to the hotel’s pet-friendly policy.
  • Some maintenance concerns mentioned, including issues like noisy windows and hot water interruptions, though staff respond promptly.
  • The building reflects its 19th-century origins, which may not suit guests expecting modern décor or amenities like air conditioning or a fitness center.
  • Free breakfast and Wi-Fi are available, but there is no pool, airport shuttle, or fitness facility on site.

Best for

  • Visitors seeking a historic and characterful hotel in the heart of Wick with easy access to transport and nearby attractions.
  • Food lovers and those wanting to enjoy a reputable Scottish bistro with locally praised dishes and desserts.
  • Travelers with pets looking for a welcoming and accommodating stay.
  • Guests prioritizing friendly service and a clean environment over ultra-modern hotel features.
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About this property

Welcome to Mackays Hotel

Mackays Hotel is an upscale establishment housed in a 19th-century building located on Union Street in Wick, United Kingdom. Set just a three-minute walk from Wick train station, the hotel offers convenient access to local attractions such as the Castle of Old Wick and John o'Groats. Claiming to be situated on the shortest street in the world, its position suits visitors looking to explore the area’s historic sites and natural scenery.

The hotel features bright rooms that reflect a traditional style, though some guests have noted that certain areas feel somewhat dated. Rooms are spacious and pet-friendly, which appeals to travelers with dogs, but some feedback mentions that carpets show signs of wear. Guest reviews highlight the friendly and attentive staff, creating a welcoming atmosphere despite the older décor in some quarters.

Facilities include a modern Scottish bistro and a cocktail bar, where the food receives particular praise—especially dishes like lamb and chicken as well as desserts such as sticky toffee pudding. The No.1 Bistro, located within the hotel, holds a strong reputation with diners citing high-quality produce and well-presented meals. The property also accommodates family-oriented travelers, offering free Wi-Fi, kid-friendly amenities, and accessible services, although it does not have a pool or fitness center.

With check-in from 15:00 and check-out at 11:00, the hotel suits guests attending conferences, weddings, or other functions, thanks to its conference center and function room facilities. The welcoming environment combined with its central location makes it a practical base for those touring the region, including visitors passing through on the NC500 route. Nearby points of interest include Castle Sinclair Girnigoe, Old Pulteney Distillery, and Ackergill Tower.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Free breakfast
Free parking
Accessible
Pet-friendly
Room service
Kid-friendly
Restaurant
Bar
Smoke-free

Not available at this property

Pool
Air-conditioned
Airport shuttle
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

AA
Alyson Allen Apr 20, 2026
8.0

Great location food very good , dog friendly but the rooms have carpet it’s stained smells doggy , the appointment was spacious but old and dated I felt like I was back in my grans flat and she was about to walk in

SB
Square Body Apr 05, 2026
10

Stopped in for Dinner and it was AMAZING! The food was delicious! My wife had the lamb (Millie) and I had the chicken (Chuck), both were phenomenal and just what we needed. For desert we had the white chocolate raspberry cheesecake…… pure heaven. The staff were delightful and kept us well entertained. I couldn’t recommend the No. 1 Bistro at Mackay’s Hotel enough! In fact we are going back tomorrow for breakfast before heading back out on the NC 500.

RH
Rachel Harper Feb 28, 2026
10

Had a lovely lunch at the hotel. Staff were very friendly. Didn't stay at the hotel only had meal in the restaurant. Will definitely be back again.

SW
S W Feb 17, 2026
10

Really enjoyed my stay here. The staff were all friendly. The room was clean but the food available at the restaurant was a definite highlight. I would definitely recommend a stay here if you're in Wick.

SS
Sarah Smith Jan 20, 2026
10

Came here whilst doing the NC500 tour. We were recommended it by the owners of Wick River Campsite where we were staying. We had a 13 yr old spring spaniel with us. The owners were so accommodating and fitted us in for drinks and dinner in the bar area. It was fully booked and everyone couldn’t have been nicer. We both had the lamb which was delicious , high quality produce and well presented like a top London hotel. The sticky toffee pudding was the best we have ever had and I’m still thinking about it.

FS
Frazer Stewart Jan 17, 2026
8.0

Stayed here on the first night of our NC500 trip. The staff were very friendly, dinner was delicious and the breakfast was decent. Our room was clean and comfortable although the window was banging throughout the night (it was in the middle of a storm though). We would stay here again.

AO
ADAM ORRISS Jan 03, 2026
10

Fantastic food, friendly staff & good value, well worth a visit, the No.1 Bistro is really smart & well furnished. Really enjoyed it here.

SW
Stuart Wild Dec 28, 2025
8.0

This is a obviously an Old Hotel but don't let that fool you, once inside you are given a lovely welcome and the entire Hotel is spotlessly clean. I have only given it 4 Stars because the room which I was allocated No15 unfortunately didn't have any hot water but when I reported it at reception I was given a new room immediately and told you can move at your leisure. (Am I being harsh? probably) The Staff are SO Helpful and nothing is too much trouble to them. I didn't use the restaurant as I had been recommended to visit a Local Fish & Chip Shop which was well worth it. The Bar area was lovely and clean and the Young Lady was really pleasant when serving. As for the room it was absolutely spotless and I had a lovely view of the river Wick flowing down beside the Hotel. Therefore to sum up my visit, I couldn't have felt more comfortable anywhere else and can definitely recommend this to anyone wishing to stay at a Hotel which is ideally situated for the Town Centre or to go touring the odd 20 miles to John-o-Groats or Thurso etc. If I am ever delivering a vehicle into this neck of the woods again, I shall definitely book a reservation here at Mackays.

Location & neighborhood

Where you'll find Mackays Hotel

Wick, United Kingdom

Claimed to be on the shortest street in the world, this upscale hotel in a 19th-century building is 3 minutes' walk from Wick train station, 2 miles from the Castle of Old Wick and 16 miles from John o'Groats.

  • Wick 4 min Walk
  • Wick Bus Terminal 5 min Walk
  • Town Hall 1 min Walk
  • Kirkwall Airport 2 hr 15 Car
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in United Kingdom. Distances are rough real-world times, not straight-line.

Castle Sinclair Girnigoe 1 reviews

Castle Sinclair Girnigoe

Wick KW1 4QT, UK

5 · Palace
Old Pulteney Distillery 268 reviews

Old Pulteney Distillery

Huddart St, Wick KW1 5BA, United Kingdom

4.8 · Distillery
Ackergill Tower 230 reviews

Ackergill Tower

Ackergill, Wick KW1 4RG, United Kingdom

4.3 · Castle
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